Bob Scott RV's
BOB SCOTT RV'S, INC
Customer Letters
Bob Scott RV's

... I want to thank you for making the purchase of our Rockwood tent trailer such a pleasant experience. We feel we got a quality trailer at a very good price with more features included than any of your competition. I am reminded of how well we were treated when we bought our trailer in 1995 from your father and again in 2003 from you...

Sincerely,
Dan Lucas

How can we ever thank you properly for the way you treated us on the camper we just bought? You will never know how much we appreciated your "dealings" with us. You told us what you would do and you did just that. You were thoughtful of our feelings and you knew we were nervous. Thank you for all you did to make "our dream come true."

Max & Lydia Palmer

It was our pleasure to buy a pop up camper from all of you. Never have we been treated as great as all of you treated us. You know the meaning of CUSTOMER SERVICE.

Thanks
Margaret & Art Edwards

Tom and I want to thank everyone that helped make buying a new trailer go so smooth. It's nice to deal with people that know how to do their job. Again thanks to everyone.

Tom & KC Heuschkel

We really enjoyed our experience in purchasing our new Prowler from you. You and your staff made it especially pleasant. The Prowler is super and your crew had it in tiptop shape.

It tows like there was nothing behind our truck. Your advice on what to purchase in the way of a tow vehicle was right on target. We appreciated your working with us on price, insurance, and payment. The deal you made for us was one which no one else in the state would touch.

We had an opportunity to stop into a Prowler Dealer in Denver Friday. By comparison, I could not believe how courteous and helpful your staff was and the difference in how clean, well organized, and pleasant your facility was. I would definitely drive to Bob Scott R.V.s rather that to Denver just for the difference in how you treat your customers.

Ken was both knowledgeable and helpful. His recommendation on the type of mirrors to buy was perfect. I feel confident that after his thorough walk-through I can successfully operate the fifth-wheel systems on the Prowler. Please tell him how much we enjoyed meeting him and thank him for this help an advice.

Thank you again for the wonderful way we were treated.

Respectfully,
Art W Wilson

I would like to take this opportunity to thank the people at Bob Scott RV's for assisting in the replacement of the canvas on our camper... I would also like to say "thank you" to Ken Hutton/Service Manager and his people for an excellent job in replacing our camper to our satisfaction.

We are looking forward to this spring to the time when we can once more enjoy our Jayco camper. Once again we want to say "thank you" to all the people at Bob Scott RV's for achieving total customer satisfaction. It is nice to know that Bob Scott RV's will go out of their way to please their customers. When it comes time again to buy a recreational vehicle, Bob Scott RV's will be at the top of our list.

Very truly yours,
Mr. Donald McLean

Just a quick note to tell you how much we appreciated the way we were treated by you and your fine staff last Monday the 31st.

As you know we had been in the process of purchasing a ... trailer from the local dealer here in Craig. We came to your dealership to see the model trailer we had ordered, just to make sure we were going to be happy with it when we took delivery. Because we needed the deal to go through prior to the first of the year for business reasons, it was very important that we knew what we were buying.

After about 30 minutes with you on the lot, it became very clear to me that we had been misled by our local dealer, and that the trailer he had sold us would not come close to satisfying our needs.

You and your staff were great in assisting us in picking a trailer that did suit our needs. While you charged us $400.00 more than we were going to pay here in Craig, we got a trailer 5 feet longer than the one we were ordering here, plus we got a microwave oven, radio, leveling jacks, equalizer hitch, elect brakes, dual batteries, and all installation included, that we were not going to get in the deal up here. Not counting the additional 5 feet of trailer, we received $1,295.00 worth of additional options we were not going to get here in Craig.

Today I called you about an air conditioning cover. You gave me a good price and are going to mail it up to me.

It is rare today to find any kind of a dealership, be it RV's, cars, or anything else, that goes that far to give a customer a good deal. We feel completely satisfied with the deal you gave us. We could not even have beaten it in Denver, (we checked) please rest assured you will get our highest recommendation to everyone we know. You have been placed on our preferred shop list for all repairs to damaged RV's, exclusively, for the entire western slope of Colo. and Eastern Utah. We will allow no one else to perform any maintenance to our unit.

I cannot compliment you and your staff enough.

Dennis C Collins



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